build.dev Privacy Policy

Last updated: November 10, 2026

1. Who we are and what this covers

Build Software, Inc. ("build.dev", "we", "us") provides the build.dev website and service. This policy explains how we handle personal information when you visit our website, request a demo, use an account, or contact us.

Customers connect their own tools to the service, and we process the content from those tools on their behalf ("Customer Content"). For Customer Content, we act as our customer's service provider (a "processor" under some laws), and our agreement with that customer governs how we handle it. Sections 2 and 4 describe that processing. If you're on a customer's team, your organization's privacy notice also applies.

2. Information we collect

Information you give us:
- Contact details, such as your name, work email, and company, and anything you include when you request a demo or contact us.
- Account and billing details. Payment card details are handled by our payment processor, and we don't store full card numbers.

Information we collect automatically:
- Usage information, such as the pages you view, your device and browser, your approximate location based on your IP address, and the actions you take in the service. On our website, Google Analytics collects it using cookies (see section 6).

Customer Content from connected tools:
- Content from the tools a customer connects, such as issues, code, and pull requests, and what the service creates from it, such as plans. This can include personal information about the customer's team members.
- Access tokens and settings used to connect those tools.

3. How we use information

We use information to:
- provide and operate the service;
- respond to demo requests and messages;
- manage accounts and billing;
- secure the service, prevent abuse, and fix problems;
- understand how our website is used and improve it;
- improve the service using aggregated, de-identified usage data, which doesn't include Customer Content;
- comply with the law and enforce our terms.

4. AI processing

The service runs AI models on Customer Content to do the work a customer asks for. We never use one customer's content to train models used for another customer.

5. How we share information

We don't sell personal information, and we don't share it for targeted advertising. We share it only:
- with service providers that help us run our business, such as providers for hosting, AI models, analytics, email, payments, and scheduling. They may use it only to provide their services to us. A list of our subprocessors is available on request at legal@build.dev;
- with the tools a customer connects, at the customer's direction, for example when an agent comments on an issue or opens a pull request;
- when the law requires it, or to protect the rights, safety, or property of our customers, others, or us;
- as part of a merger, acquisition, financing, or sale of assets, subject to this policy;
- with your consent.

6. Cookies and analytics

Our website uses Google Analytics cookies to count visits and see which pages are used. We don't use advertising cookies. You can block or delete cookies in your browser settings, or install Google's opt-out add-on at https://tools.google.com/dlpage/gaoptout. To learn how Google uses this data, see https://policies.google.com/technologies/partner-sites.

7. How long we keep information

We keep personal information as long as we need it for the purposes in this policy or as the law requires, and then delete or de-identify it. When a customer's agreement ends, we delete their Customer Content within a reasonable time, except copies the law requires us to keep and backups, which are deleted on their normal schedule.

8. Security

We use reasonable safeguards to protect information. Each issue runs in its own isolated sandbox, and only staff who need access to information get it. No system is perfectly secure, so we can't guarantee the security of information. Report suspected vulnerabilities to legal@build.dev.

9. International transfers

We're based in the United States, and we and our service providers may process information there and in other countries. When we transfer personal information from the European Economic Area, the United Kingdom, or Switzerland, we use the safeguards the law requires, such as Standard Contractual Clauses.

10. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or export your personal information, to object to or restrict how we use it, and to withdraw consent you've given. To make a request, email legal@build.dev. We'll verify your request and respond within the time the law requires, and we won't discriminate against you for exercising these rights.

If your information is part of Customer Content, for example because you're on a customer's engineering team, contact that organization first. We'll help them respond.

If you're in the European Economic Area or the United Kingdom, we process personal information to perform our contract with you, for our legitimate interests in running, securing, and improving our business, to comply with the law, and with your consent where we ask for it. You can also complain to your local data protection authority.

If you're in California, you have the right to know what personal information we collect and how we use it, to delete and correct it, and to not be discriminated against for exercising these rights. We don't sell or share personal information as those terms are defined under California law.

11. Children

Our website and service aren't directed to children under 16, and we don't knowingly collect their personal information. If you believe a child has given us personal information, contact us and we'll delete it.

12. Changes to this policy

We may update this policy. We'll post the new version here with a new "Last updated" date, and we'll notify customers by email or in the service before material changes take effect.

13. Contact

Build Software, Inc.
legal@build.dev